OK, here is some straight talk you wont need a team of lawyers to figure out. We want to make your buying experience with the Guitar Hangar a trouble free one. We want you to tell all your friends about us and have them shop here as well. In reality, we all know nobody bats 1000% all the time but we honestly strive to and if you are a reasonable person, you will always find us trying to be fair to all parties involved. My personal outlook is "fair" goes both ways ... no one is always right, not the customer, not the merchant ... we are all people and people make mistakes. I think of it as this, we are two parties that have something the other wants ... you want my gear, I want your business and fair is in the middle ground somewhere. Our goal is to find "fair" every time so that you are happy and I am happy. We firmly believe that word of mouth is the best advertising there is and we are committed to making you happy!
You can return your purchase from The Guitar Hangar in its original condition for an exchange up to 7 Days from receipt of merchandise. It must be insured for the full value and all paperwork, hang tags original boxes etc... must be returned intact. There are no cash or credit card refunds. Special Orders, Pre orders, layaways, consignments and final sale items are non cancelable and non returnable. 24hr money back approvals can be arranged but must be done so in advance and in writing. Shipping, credit card or paypal fees and deposits for special orders or layaways are non refundable. Any shipping damage must be filed with the carrier within 24hrs of receipt of the merchandise and dealt with in accordance with their policies. All returns must be arranged in advance with the Guitar Hangar and given a return authorization number. Any return after 7 days is subject to a 25% restocking fee or may be refused depending on the situation. The Guitar Hangar is not responsible for typographical errors posted on the website.
Now with all THAT out of the way, rest assured that we are here to help you get the gear of your dreams, not to turn your dream into a nightmare. Please let us know if there is anything we can do to make your experience with us a better one. Check out our Testimonial Page for some comforting feedback from some of our many customers! I will do my very best every time. You have it in writing! If you have ANY questions about any of this, call me personally. 203 740 8889
