"Serving Earth's Guitarists since 1999"   Need Help? call  203-740-8889

FAQ's

Do you buy used instruments?

Yes we do! We buy, sell, trade, and consign instruments all the time, to and from all corners of the globe. To make a fair assessment of what we can do for you we must see the instrument in person but we can work a pretty close ballpark from pictures. Send your guitars to:Guitar Hangar
61 Candlewood Lake Rd
Brookfield, CT
06804

 

Do you charge sales tax?

We must collect 6.38% sales tax from you if you are picking up merchandise in the store or if we ship to a Connecticut residence. Sales tax is automatically added to the total for Conneticut residence who are logged in and shopping on the website. If we ship merchandise out of the state of Conecticut, we do not collect tax.

 

How can I track my order?

If the item is shipped by UPS you will received a tracking number once the order is processed. Goto www.ups.com and enter the tracking number.

 

How do I know if an item is in stock?

Items that are in stock will be available for shipping within 24 hours, you can find this information at the bottom of the product description page for that item. Items that are not in stock will say call or email, or have a approximate wait time. In many cases items can be dropped shipped to your door strait from the factory as long as the item is available. Please contact us with any questions you may have regarding availability of any product.

 

How do I make changes to or cancel an order?

You can change or order any time before you have submitted your order. Once your order has been submitted and you need to cancel or make a change please email or call immediately. Item that are in stock are shipped in 24 hours or less and can not be undone once they have been shipped out. You can reach us at 203-740-8889 or at Sales@guitarhangar.com

 

How much is my guitar worth?

There are many factors to consider to properly assess the value of a rare, vintage instrument. How old is it, is it all original, total number produced, condition, what's the market for these instruments now? The best way to start off is by sending us pictures documenting any damage or modifications, unique features, etc... In the email please state as much as you know about the instrument and a serial number. We will let you know what we can do for you. We do not estimate guitars value so you can sell them on ebay or to your friends. We will let you know what we can offer you in cash or what we can get you on consignment and it's trade in value towards a specific guitar. We offer a written insurance appraisal service for 45.00. Send any inquires to sales@guitarhangar.com.

 

Is online ordering secure?

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). Our Server encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet.

All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you are still unsure about ordering through our online checkout we are available to take orders by phone at 203-740-8889. If you have any further questions please email us at sales@guitarhangar.com.

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What are my payment options?

We accept all major credit cards (Visa, AMX, Mastercard, and Discover). We accept PayPal payments as well as bank transfers, money orders, and checks. All international orders must pay by bank transfer, no exceptions.